1. Overview of Ticket History
Your ticket history is the central record for completed purchases, open entries, draw references, and previous result outcomes. It should be your first stop whenever you want to confirm whether an order was successful or whether a draw has already settled.
Each record should identify the game, order date, board count or raffle quantity, total price, and the latest processing state. This helps you track purchases without relying on email alone.
2. Understanding Ticket Statuses
| Status | Meaning |
|---|---|
| Pending | The order was created and is waiting for final draw closure, validation, or settlement processing. |
| Confirmed | The purchase completed successfully and the entry is active for the listed draw. |
| Settled | The draw or raffle closed, the result was processed, and the ticket now shows the final outcome. |
| Manual Review | The record requires additional verification, usually because of claim checks, account review, or exception handling. |
3. Filters, Search, and What to Check
When reviewing older activity, focus on the draw date, game name, and settlement status. If you are looking for a specific purchase, compare the order date with your email confirmation time and the amount shown in the price summary.
- Filter by game if you play more than one draw format.
- Review pending entries before the countdown ends to make sure your intended ticket is active.
- Use settled entries to confirm winning outcomes, completed claim processing, or final result posting.
4. Using Ticket History for Support
If you contact support, include the ticket or order reference from your history, the game name, the purchase date, and a short description of the issue. This allows the support team to locate the correct order faster and reduce unnecessary back-and-forth.
For missing entries, payout questions, or unusual account restrictions, ticket history should be reviewed together with the instructions on the Claim Assistance and Contact Centre pages.