1. Core Principles
Participation in draws and raffles should remain a form of entertainment and should never be treated as a source of income, a way to recover losses, or a substitute for financial planning. We encourage every customer to play within personal limits of time and spending.
We are committed to reducing the risk of harmful behavior by maintaining account controls, enforcing age restrictions, reviewing unusual activity, and responding to requests for restriction or self-exclusion without unnecessary delay.
2. Age and Eligibility Rules
- Participation is strictly limited to persons aged 18 years or older.
- Accounts opened on behalf of another person, or using inaccurate registration details, may be suspended or closed.
- We may request identity documents, age verification evidence, and additional checks before allowing account use, ticket purchase, or prize withdrawal.
- Any entry placed by a person who is underage or otherwise ineligible may be voided, and any associated account may be closed.
3. Player Protection Tools
To support safer participation, we may provide or apply the following controls:
- deposit, spending, or purchase limits applied over daily, weekly, or monthly periods;
- session reminders or break prompts after defined periods of activity;
- temporary cooling-off periods that restrict access for a selected duration;
- self-exclusion periods during which you cannot access gameplay or promotional participation;
- marketing suppression to stop promotional messages or bonus reminders;
- permanent account closure where requested or where required for player protection.
Where a self-exclusion or cooling-off request is submitted, we may ask for identity confirmation before activating the measure. Once applied, some restrictions may not be reversible until the selected exclusion period has expired.
4. Warning Signs of Unhealthy Play
Consider seeking support or restricting your account if any of the following apply:
- you spend more than you planned or feel unable to stop;
- you are using play to recover previous losses;
- play is affecting sleep, work, family, or personal relationships;
- you are borrowing money or selling assets to continue participating;
- you feel stressed, anxious, or secretive about your activity;
- you are continuing to play when you intended to take a break.
5. Protecting Minors and Vulnerable Persons
Accounts, tickets, and website access must not be used by minors. Parents and guardians should keep devices, passwords, and payment or identity instruments secure and should not allow children to use an adult account. If we become aware that a minor has accessed or attempted to use the service, we may suspend the account and carry out verification checks.
6. Monitoring, Verification, and Intervention
We may monitor account activity for signs of unusual spending patterns, excessive frequency, rapid re-purchase behavior, multiple-account risk, or other indicators of harm, fraud, or misuse. Where appropriate, we may contact the customer, request additional information, impose restrictions, suspend transactions, or require a compliance review before allowing further participation.
These interventions are intended to protect customers, uphold the integrity of draws, and satisfy legal and operational obligations.
7. Support, Self-Exclusion, and Contact
If you would like to reduce or stop your participation, contact [email protected]. Requests may include:
- cooling-off activation;
- self-exclusion for a defined period;
- closure of a gameplay account;
- removal from promotional communications;
- review of spending or participation history.
If you believe play is becoming difficult to control, we encourage you to seek support from a qualified healthcare professional or local support services available in your jurisdiction.