1. Acceptance of Terms
By accessing or using thelotteryuae.com, you agree to be bound by these Terms and Conditions, together with any game rules, promotional rules, draw schedules, claim procedures, and policies referenced on the website. If you do not agree, you must not use the services.
2. Eligibility and Geographic Restrictions
- You must be at least 18 years old to register, purchase entries, or claim prizes.
- You must use the services only where access and participation are lawful for you.
- We may refuse access, block registrations, or void entries where legal, regulatory, or compliance restrictions apply.
- You are responsible for ensuring that your use of the services complies with the laws applicable to you.
3. Account Registration and Verification
You must provide accurate, complete, and current information when creating an account. You may not create more than one account for the same person unless expressly permitted. We may request age, identity, residency, source-of-funds, or other compliance information at any time.
You are responsible for maintaining the confidentiality of your credentials and for all actions taken through your account. Notify us immediately if you suspect unauthorized use.
We may suspend, restrict, or close an account if we believe information is inaccurate, security has been compromised, responsible play intervention is required, or compliance concerns arise.
4. Ticket Purchases, Order Acceptance, and Pricing
A ticket or entry is valid only when the relevant order has been accepted by the platform and a confirmation record has been issued. Placing numbers in a cart, saving a board, or attempting payment does not by itself create a valid entry.
Entry prices, cut-off times, jackpot values, and draw schedules shown on the site may change before purchase confirmation. The binding price and draw selection are those shown in the final order confirmation.
We may refuse or cancel an order before confirmation in cases involving technical error, duplicate activity, suspected fraud, compliance review, availability limits for raffles, pricing error, or unlawful participation.
5. Draws, Raffles, Results, and Errors
Each game is subject to its published rules, including draw format, cut-off time, number selection method, prize structure, and claim requirements. Official results are determined by the certified draw outcome recorded by the operator.
If a draw, raffle, or result publication is affected by technical failure, force majeure, legal restriction, fraud, or operational error, we may delay, suspend, cancel, or rerun the event to the extent permitted by applicable law and the game rules.
Where an obvious pricing, jackpot, display, or publication error occurs, we reserve the right to correct the error and, where necessary, void affected entries before settlement.
6. Prize Claims and Verification
- Prize claims are subject to verification of identity, age, eligibility, account ownership, and compliance checks.
- We may request supporting documents before releasing a prize, including proof of identity, address, tax information where required, or source-of-funds documentation for high-value claims.
- Failure to provide requested documents within a reasonable time may delay or invalidate the claim to the extent permitted by law.
- Prizes may be withheld, reduced, offset, or refused where fraud, collusion, prohibited conduct, or legal restriction is identified.
7. Promotions, Bonuses, and Campaigns
Promotions, bonus entries, cashback offers, VIP rewards, or other campaigns may be subject to separate rules. Those rules form part of these Terms and apply in addition to the general provisions set out here.
We may withdraw, suspend, or amend a promotion where this is necessary to correct error, prevent abuse, comply with law, or protect the integrity of the campaign.
8. Prohibited Conduct
You must not:
- use false, stolen, or third-party information;
- open multiple accounts to circumvent limits or promotions;
- interfere with site security, automated systems, or draw integrity;
- reverse engineer, scrape, or misuse the website or its data;
- participate while underage or on behalf of another person without authorization;
- engage in fraudulent, abusive, misleading, or unlawful conduct.
Violation of this section may result in account suspension, void entries, withheld claims, permanent closure, and referral to relevant authorities where appropriate.
9. Intellectual Property, Disclaimers, and Liability
All website content, branding, graphics, layouts, text, software elements, and service marks are owned by or licensed to the operator and may not be copied or used without authorization.
The services are provided on an “as available” basis. While we take reasonable steps to maintain continuity and accuracy, we do not guarantee uninterrupted access, error-free content, or continuous availability of any particular game or feature.
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, punitive, or consequential loss arising from the use of the website, except where liability cannot lawfully be excluded. Nothing in these Terms excludes liability for fraud or for any matter that may not be limited under applicable law.
10. Governing Law, Amendments, and Contact
These Terms and Conditions are governed by the applicable laws of the United Arab Emirates. Any dispute that cannot be resolved through customer support or internal review will be submitted to the competent courts of the United Arab Emirates, unless mandatory law requires otherwise.
We may amend these Terms from time to time to reflect changes in law, regulation, service structure, compliance requirements, or operational processes. Updated Terms will be posted on this page with a revised effective date.
Questions about these Terms may be directed to [email protected].