1. Partner Store Network
Partner stores are intended as local support touchpoints for selected customer-service journeys, promotional visibility, and regional presence. They complement the digital experience rather than replace the account-led website flow.
2. Services Available Through Partner Locations
General guidance
Store staff may provide basic information about available products, draw cadence, and where to find support and legal information online.
Campaign visibility
Selected partner locations may highlight current promotions, launch notices, and time-sensitive raffle availability.
Support routing
Stores can help direct players to the correct digital support route, but account-specific reviews and claims remain subject to online verification workflows.
3. Regional Coverage
| Region group | Typical focus |
|---|---|
| Dubai | Promotional awareness, flagship game visibility, and digital account onboarding support. |
| Abu Dhabi | Premium draw campaigns, information support, and partner-led customer guidance. |
| Northern Emirates | Regional brand presence, promotional communication, and service signposting to digital support. |
4. Partner Standards
Partner locations are expected to follow brand, compliance, and customer-guidance standards. Sensitive account actions, formal claim review, and player-protection decisions remain subject to the central support and verification process.